01
Reservations scattered across channels
Phone calls, OpenTable, Tock, Resy, Instagram DM, and walk-ins create separate guest records. Preference data lives in different places. Front-of-house can't see the full guest history at a glance.
Industry · Restaurants & hospitality
AI Workflow Training for
Restaurant Teams
Host, marketing, catering, and operations staff at restaurants spend hours every week on reservation calls, social content production, review responses, and catering inquiry follow-up. This program trains those four roles to apply AI-assisted workflows to daily front-of-house and back-office work — with consistent quality, clear documentation, and a 30-day role-based implementation plan per participant.
Why restaurants
Workflow gaps we hear about most inside restaurants
These are recurring patterns across the independent restaurants, multi-location groups, and catering-focused businesses we work with. The training is built around closing these gaps with role-based AI-assisted workflows.
02
No-shows and late cancellations
No standard confirmation, deposit, or no-show follow-up routine. Lost covers from no-shows are never recovered with structured re-booking outreach.
03
Social and menu content production is manual
Food photography, reels, menu updates, seasonal campaigns — output piles onto one marketing coordinator. Volume is too low and tone drifts between platforms.
04
Catering & private event leads leak
Inquiries come via the website form, email, phone, and Instagram DMs. Without a central pipeline, many qualified catering leads never receive a quote.
05
Online reviews drift
Google, Yelp, OpenTable, and Tripadvisor reviews accumulate without consistent response. Negative reviews go unanswered. Review requests to satisfied guests are ad hoc.
06
FOH ↔ BOH ↔ management handoff is informal
Daily specials, 86'd items, VIP guests, large parties — communicated verbally and lost between shifts. Weekly reporting between marketing, operations, and ownership is missing or inconsistent.
Roles trained
Designed for the four customer-facing roles at a restaurant
Workforce skill upgrading is role-based. Each participant works through modules specific to their position, plus shared modules on AI prompting, human review standards, and team handoff.
Host / Reservations
Phone reservations, OpenTable / Tock / Resy management, confirmation calls, guest preference recording, no-show follow-up, walk-in to reservation conversion.
ReservationsConfirmation SOPNo-show
Marketing / Social
Food and menu content, seasonal campaign copy, social captions, design briefs for food photography, content calendar, review request workflow.
Menu copyContent calendarGBP
Catering & Private Events
Inquiry response, lead qualification, quote follow-up, event coordination, post-event follow-up, repeat-client engagement.
Catering CRMLead follow-upQuotes
Operations / Manager
Daily and weekly shift checklists, FOH ↔ BOH handoff documentation, monthly workflow review, SOP maintenance, cross-role coordination.
SOPsReportingHandoff
Recommended program
AI Workflow Training for Restaurant Teams
A focused 12-hour live online cohort designed for host, marketing, catering, and operations staff at independent restaurants, multi-location groups, and catering-focused businesses. 2 hours per day across 6 days, with 12 role-based deliverables and a final 30-day implementation plan per participant.
12 hours6 days12 deliverablesLive onlinePrivate employer cohort
Request a Restaurant Cohort
How it fits a restaurant
Six days, six themes, twelve deliverables
- Day 1 — Foundations. Workflow audit + AI prompting and human review standards.
- Day 2 — Host & Reservations. Reservation response + confirmation, deposit, and no-show follow-up SOPs.
- Day 3 — Marketing Food & Content. AI menu copywriting + 2-week content calendar.
- Day 4 — Creative & Catering CRM. Food design brief + catering pipeline design.
- Day 5 — Guest Follow-up & Local Visibility. Post-visit + catering follow-up sequences + Google / OpenTable / Yelp review workflow.
- Day 6 — Reporting & Implementation. FOH ↔ BOH ↔ management handoff + 30-day role-based plan.
Restaurant cohort uses the same AI Workflow Training framework as our Fitness flagship — same 12-module structure, restaurant-specific examples and templates.
Grant-aware design
Why this training is structured to fit employer training grant logic
The B.C. Employer Training Grant and similar provincial programs evaluate role-based workforce upgrading. This program is structured to make that evaluation straightforward — without making any approval promise.
01
Role-based
Trains four specific job positions inside a restaurant. Each participant's worksheets and final plan are tied to their role.
02
Practical & documented
Produces SOPs, templates, content calendars, CRM workflows, and a 30-day implementation plan — concrete deliverables that can sit in employer records.
03
AI-assisted workflow
Aligns with provincial digital tool adoption priorities. Participants learn AI prompting and human review standards as transferable skills.
04
Structured cohort format
12 instructional hours across six days, live online, private employer-sponsored cohort option — clear duration, format, and completion criteria for employer records.
Funding-aware note
Employer Training Canada is a training provider, not a grant application agency. Employers are responsible for their own funding applications. Funding approval is determined by the relevant program administrator. We do not act as a third-party applicant or representative, and we do not claim PTIRU registration or designation.
What we provide: structured course outline, instructor information, training schedule, tuition quote, attendance records, and completion documentation. What employers do: review program rules, prepare and submit applications, keep their own internal records.
Deliverables
What your team produces by the end of the cohort
Every participant leaves the cohort with their role's templates filled in, an implementation plan, and a documented handoff routine. These outputs are useful internally regardless of any funding application.
Workflow & AI standards
- Role-Based Workflow Audit Sheet
- AI Prompt & Review Checklist
- Weekly Role Checklist
- Monthly Workflow Review Template
Customer-facing workflows
- Reservation & Inquiry Response Template Pack
- Confirmation & No-Show Follow-up SOP
- Guest Follow-up Message Sequence
- Review Request / Response Templates
Marketing & operations
- Menu & Campaign Copy Pack
- 2-Week Restaurant Content Calendar
- AI Food Design Brief Template
- Catering CRM Pipeline Template
- Local Visibility Monthly Checklist
- 30-Day Role-Based Implementation Plan
Who this is for
Best-fit restaurant businesses
Most useful for restaurants with at least two of the four roles already on staff, and an owner or operations lead who can champion implementation.
Business types
- Independent full-service restaurants
- Cafés, coffee shops, and bakeries
- Bars, wine bars, and cocktail lounges
- Pubs and gastropubs
- Multi-location restaurant groups
- Catering-focused businesses
- Cloud kitchens and ghost kitchens
Team size guidance
- Recommended cohort: 4–10 staff per restaurant (private employer cohort)
- Smaller restaurants (2–3 customer-facing staff) can join a scheduled open cohort instead
- Multi-location operators can run sequential cohorts per location, or one combined cohort across roles
- Owners and operations leads are encouraged to attend alongside staff
Next step
Request a training plan for your restaurant
Tell us about your restaurant, the four roles you want to train, and the workflows you want to improve. We will reply with a recommended cohort format, sample curriculum, schedule, and quote.